Prevent Outlook Add-In From Getting Disabled

Force Do Not Disable – Konnect eMail Central Outlook Add-In

In some situations, Outlook decides to disable an add-in, this is because it detects a lag while starting or closing Outlook. This can also occur if other add-ins interfere with our add-in or if other PC/Anti-Virus settings are scanning while Outlook loads.

The software itself adds some registry entry (DoNotDisableAddinList) to prevent Outlook from disabling it – however this sometimes does not work because of updates being pushed by Microsoft.

There are a few ways of preventing the Add-In from getting disabled.

Method I – Outlook Client

(suitable for individual machines)

1. If the Add-In is currently disabled, go to Outlook and then click File -> Info -> “Manage COM Add-ins” aka “Slow and Disabled COM Add-ins”.
2. In the dialogue box search for “Konnect Email add-in.” and then click “always enable this add-in” (Marked in red).
3. Close and restart Outlook.

Method II – Registry

(suitable for deployment methods)

Note: We strongly recommend that you test the above settings in a development environment/machine.

Add the following 2 registry keys (if they don’t exist) in the current user hive (HKCU)

Type: String Value
Location: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\AddinList
Name: KonnecteMailOutlookAddIn
Value: 1

Type: DWORD
Location: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\DoNotDisableAddinList
Name: KonnecteMailOutlookAddIn
Value (Hex): 1