FAQ’s | Getting Started  |  Resources

Frequently Asked Questions

  • The Drag & Drop Outlook Add-In enables the user to drag and drop emails from Outlook Application to any Web Application like SharePoint, Salesforce, Onedrive, Dropbox, Zoho, Onenote, Evernote, Atlassian.

  • The Email Parser is a SharePoint solution that facilitates email management and email records compliance by extracting the email header information i.e. date, from, to fields and adding them as metadata against the email.

    The email gets parsed for its header information as soon as it is uploaded to SharePoint regardless of its source e.g. uploaded from Outlook or from local drive.

  • Yes. The two solutions work independently of each other.

    The Drag & Drop Outlook Add-In enables drag and drop functionality from Outlook to Web Application on a Web Browser which is otherwise not supported by Outlook.

    The SharePoint email parser is used for email disposal and retention purposes based on email classification, this information is then consumed by records management software.

  • Outlook Add-In:

    The Outlook Add-In is licensed on a per user per year basis.

    SharePoint Email Parser:

    The SharePoint solution is licensed per tenancy/farm on a per year basis.

  • As a licensed user you will have access to our Support Ticket system which will be available between 9.00 am to 5.00 pm AEST excluding Saturdays, Sundays and any public holidays in Victoria, Australia, under which Licensee may submit a Support Ticket on Konnect eMails’s Website.

Getting Started

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